Corrections

We correct errors on theseatrow rather than deleting pages. When a substantive correction is made, a note is added at the foot of the relevant article. This note states the date of the correction and briefly describes what was amended. This process applies to factual inaccuracies, such as an incorrect fee, an outdated regulation, or a misstated airline policy. Minor typographical errors are fixed without a note.

A substantive correction is one that alters the factual meaning of the content and could affect a reader's decision. An example would be correcting the financial compensation owed for a specific flight delay distance. A simple spelling mistake or a reformatted sentence does not qualify for a correction note.

To report an error, please contact us with the full web address of the article and a precise description of the claim you believe is incorrect. For instance, specify "the paragraph stating that a meal voucher is required for delays over three hours" rather than "the section on delays". This allows for a swift and accurate review.

We aim to verify and implement substantive corrections within two working days. For complex matters involving legal rights or airline policy, verification may take longer. You will receive a response once the review is complete.

The reference pages on theseatrow, such as those detailing airline fee structures or passenger rights guides, are also updated when the world changes. This occurs when new regulations come into force, when airlines formally alter their policies, or when airport procedures are substantively revised. These updates are not treated as corrections but as necessary revisions, and the page will reflect the date of its last significant update.